Emblemtek strives to make billing and accounting procedures as simple and straightforward as possible. In that light, we feel it is important to clearly outline our policies and standards so that customers have as much flexibility as possible for payments of purchases. At the same time, we feel it is important for customers to play an active role in maintaining their payment standards, understanding that Emblemtek is providing custom, make-to-order products with a key emphasis on quick service. Unless otherwise noted, Emblemtek invoices its customers in Canadian Dollars (CAD$). For more information on Emblemtek’s payment and account standards, please send note to accounting@emblemtek.com.
Pre-Payment
For customers who do not have open account terms, Emblemtek accepts American Express®, Visa®, MasterCard®, PayPal™, bank transfers, money orders, certified cheques or cash. Surcharges will not be applied for any processing or interest fees that may arise from credit card transactions. Credit card details can be submitted on a Credit Card Authorization Form for each purchase. Customers can also use non-certified cheques however this method may cause a delay of several days while funds are secured. Orders must be pre-paid and charged prior to production and delivery.
Open Account Terms
Customers who wish to establish an open terms account must complete and sign a Customer Information Form, which will allow Emblemtek to review and consider the details provided. Information, opinions and results obtained from provided references will not be shared with the applicant, and customer details will not be shared with any unrelated party. The credit review process may take several days ~ possibly longer ~ depending on the cooperation of the references provided. Whether terms are granted or not, customers will be notified of the process completion and outcome. In either case, first orders must be pre-paid unless otherwise authorized.
Emblemtek’s standard open account terms are Net 30 Days, however in some cases, terms of Net 20 or Net 15 Days may be applied. Customers may also opt for discounted terms of 2%~10-Days, allowing for a 2% discount providing payment is made within 10 days, and in some cases the discount period may be extended if payment is secured no more than 20 days after invoicing.
In all instances, customers must respect their terms to avoid risk of account hold or credit termination. Any unwarranted discounts or other deductions of balances owing will be left on account and flagged as outstanding and payable. Any account discrepancies not claimed or dealt with within 9 months after the transaction is posted, will be cleared and voided.
Customers with open account terms that become inactive for a period of time may have those terms revoked until such time as the account becomes active again. In these instances, the customer may be required to re-apply for those open terms.
Non-Sufficient Funds (NSF)
If a cheque for payment is processed and subsequently returned due to Non-Sufficient Funds (NSF) or account closure, the original amounts will be re-applied to the customer’s credit account. The customer will be notified of the situation and a $35.00 processing fee will be added to the customer’s account. The account will be placed on hold until the matter is resolved, and the customer’s terms may be reviewed and may be revoked.
Electronic Payments (EFT)
Customers that choose to pay their open account balances via electronic funds transfer (EFT) must complete and sign a Customer Direct Deposit Agreement Form. Funds can be transferred from the customer’s account and directly deposited to an account as designated by Emblemtek. Supporting payment documentation must be sent to Emblemtek via fax or e-mail (accounting@emblemtek.com) so that the paid amounts can be reconciled.
Sales Taxes
