Emblemtek Solutions Group

Emblemtek is committed to protecting your privacy and the confidential details that we may possess, related to your company or organization, since the relationships that we build with our customers are based in part on honesty and trust.  This policy describes our beliefs and practices regarding personal and account information collected through normal business activity and through our web site.  These details are subject to change without notice, and will be posted on our web site for your review.

Collection of Details

We collect information so we can best meet your needs and notify you of offers that may be of interest.  We firmly believe that it is your right to know what information we collect, how we use it, and what your options are.  We will only collect and use personal information about our customers and prospect to identify them, to communicate with them, to protect the Company and its customers against error and fraud, to understand what products and services our customers want and to provide information about our products and services to our customers and prospects.  We will not disclose any personal information concerning our customers to anyone else and we will not permit anyone else to use personal information about our customers for any purpose without the customer's consent. 

Customer / Lead Profile

Your customer or lead profile will be used only for the purposes of conducting normal day to day business (shipping, invoicing…) or in Emblemtek mailings to inform you and/or your colleagues of new products and services.  Personal, company and organization addresses that we may have on file, will not be sold or shared with any other entity.

E-Mail Addresses

Your e-mail address, those of your colleagues or the general e-mail addresses of your company or organization, will only be used in the normal course of business (artwork and quotation submission, order confirmations, invoicing, product information…) or for e-mail marketing campaigns.  Should you choose to not receive certain e-mail marketing pieces from Emblemtek, please notify your dedicated Customer Service Associate, or send a note to info@emblemtek.com.  Your personal or business e-mail addresses that we may have on file, with not be sold or shared with any other entity.

Telephone & Facsimile Numbers

The telephone and facsimile numbers that we may have on file for you and/or your company or organization, will be used only by Emblemtek in the normal course of doing business and through out continued customer relationship management efforts.  Your numbers will not be shared or sold with any other entity.  Emblemtek may or may not use facsimile numbers to distribute invoice or account statement materials, but does not use facsimile services for marketing efforts.

Personal Contact Details

Any personal contact details that we may have on file for you, will be kept in the strictest of confidence and will not be sold or shared with any other entity.

User Names & Passwords

User names and passwords that may be required to interact with Emblemtek’s online portals and/or FTP file transfer services, will be managed and controlled by Emblemtek and/or the user, and will not be shared with any other entity.

Credit Card Details

Credit card details that may be submitted through this web site will be encrypted so that no one can read the information while it is being transmitted over the Internet.  At that time, all information (such as your name and address) is safely stored behind a firewall.  A firewall is a set of related programs and equipment that protects your information from users on other networks.

Customer Transaction Details & History

Customer transactions and sales history, product specifications, product requirements, design formats, specific product pricing, special needs and historical or current project materials, will not be shared with any other entity and will be held in confidence.  Credit details that are requested by third party vendors under your instruction will be shared on a case by case basis, unless we are informed otherwise.

Update or Removal

If you wish to discontinue contact with us or update your details, please notify us by any of the methods below and let us know which forms of contact you would like to be removed from or what details need to be modified.

By Mail

Emblemtek Solutions Group Inc.
14 Terry fox Drive
Vankleek Hill, Ontario, K0B 1R0
Attn: Accounting Services Group

E-Mail

info@emblemtek.com or accounting@emblemtek.com

Telephone

local  : 613 678 6310
toll-free : 800 267 9385

Facsimile

local : 613 678 3589
toll-free : 888 267 7785